Commitment to Quality

Norfolk Manor, as an accredited and voluntary member of the ORCA (Ontario Residential Communities Association) and an active member of Chamber of Commerce and the Guelph/Wellington Business Community, is dedicated to:

• Providing a healthy, safe & comfortable environment reflecting the needs of our clients
• Providing Compassionate Care and assisted living by coordinating qualified in-house and community care resources
• Enabling our client’s families to:
  • become active members of our community through participation in social events
  • become an extension of our care team embracing their input and continued support
  • have a clear and open channel for communication for either suggestions or complaints
  • ultimately have “Peace of Mind”
• Ensure that all our employees are kept up to date with regards to routine and policy changes to better enable them to provide a continuity of quality care
• Meet or exceed the standards for care and service as laid out by ORCA
• Optimize the quality of living for those choosing to call Norfolk Manor their “Home”

It’s all about choices…

And in everything we do from our multiple styles of accommodation, choice of activities, meal times and choice of meals reflects our desire to respect, support our clients dignify and their right To Live the Life They Choose!